We Document The Vent. We Do Not Argue Your Claim.
Dated photographs, in-duct camera stills, measured airflow, and an itemized repair scope written so an adjuster can read it without calling us. What we will not do is negotiate with a carrier, interpret your policy, or predict an outcome — and this page says so before it says anything else.
Photo evidence behind every finding · Itemized scope, no lump sums · Deductibles are never waived or absorbed.
After a dryer fire, a smoke event, or a failure that damaged something, the useful thing a vent contractor can produce is not an opinion. It is a record: what the system was made of, how long the run was, what the airflow measured, what the inside of the duct looked like, and what it will cost to put right — each item with an image beside it and a date on it. That record is worth something precisely because we have no stake in the outcome of the claim, and we intend to keep it that way.
Two lists, and the second one matters more.
Plenty of contractors are vague about the boundary between documenting a loss and working a claim. Being vague about it is how homeowners end up badly advised. So here is the line, in full.
What we do
- Inspect and document the condition of a dryer exhaust system, with dated photographs and in-duct camera stills
- Measure airflow at the termination and record the reading, before and after any work
- Map the run: materials, route, developed length, elbow count, termination type
- Name the specific code requirement a run fails, in plain sentences, with the image behind it
- Write an itemized repair or replacement scope, line by line, that an adjuster can read without calling us
- Perform the repair or the rebuild once someone with authority approves the scope
- Re-measure and re-photograph the completed work so the file shows the finished condition
- Send the same documentation to the property owner, and to anyone the owner tells us to copy
What we will not do
- Negotiate with your insurance company, or speak to a carrier on your behalf
- Tell you whether a policy covers something — we have not read your policy and we are not qualified to interpret it
- Promise, predict, or imply any claim outcome, payment amount, or approval
- Act as a public adjuster, an appraiser, or an umpire — those are licensed roles and we hold none of them
- Issue a cause-and-origin determination after a fire — that belongs to a qualified investigator, and we are neither trained nor credentialed for it
- Waive, discount, or absorb a deductible under any arrangement
- Write a scope shaped to what a claim needs rather than to what the property has
- Advise you on whether to file, how to file, or what to say to an adjuster
Six things, every one of them checkable.
Nothing in the package is an adjective. Every entry is a photograph, a measurement, a named code requirement, or a priced line.
Dated photographs of the condition as found
The termination, the connector behind the machine, the accessible duct, the laundry area, and any heat or scorch signature we can see. Taken before anything is disturbed, because the first set of images is the only set nobody can recreate.
In-duct camera stills
What the concealed run looks like from the inside: lint volume, crushed or separated sections, screws through the wall of the duct, foreign material. This is the part of a dryer exhaust system nobody has ever photographed before it matters.
Airflow readings
A measured number at the termination, recorded the same way every time. If the system is later cleaned or rebuilt, the second reading documents the change rather than asserting it.
Route and code findings
Developed length against what IRC M1502 allows, elbow count, material, and termination type — with each failed requirement named in a sentence a non-specialist can follow, next to the photo that shows it.
An itemized scope of repair
Line by line: what has to be removed, what has to be replaced, what it costs, and what it does not include. Written so it can be read by someone who was never on the property.
Completion documentation
After approved work, the finished condition photographed and the airflow re-measured, so the file closes with evidence instead of an invoice.
The limits of what a vent contractor can say.
A camera and a meter tell you the condition of a system today. They do not tell you what happened, in what order, or why. After a fire, the difference between “this duct was packed with lint and ran twelve feet past what the code allows” and “the lint caused the fire” is the entire difference between an observation and an origin determination. We will write the first sentence and refuse the second, and if a carrier or an attorney needs the second one, they need a fire investigator.
We also cannot restore what was already destroyed into the record. If a laundry area has been cleared, or the duct has been pulled out before we arrive, the photographs we can take are of what remains. The earlier the documentation visit happens, the more of it exists — that is the single most practical thing on this page.
One trade-off worth being honest about: our documentation is thorough about dryer exhaust and silent about everything else. We do not scope drywall, flooring, smoke remediation, or contents. If the loss is broader than the vent, our file is one component of a larger claim and should be handed to whoever is assembling the rest.
Priced as a visit, not as a percentage.
The documentation visit is billed as work performed, at the same rate it would be billed if there were no claim at all. Nothing we charge is tied to a settlement, a recovery, or a percentage of anything — which is also why our record is worth reading.
Prices shown are starting estimates and may change with the condition, access, and scope we find on site. Only a written quote from an on-site visit is a price we commit to.
Repair and rebuild work is quoted separately, line by line, from the published rates, and nothing is performed until someone with authority approves the scope in writing.
Where this connects
The inspection this documentation is built on, described as a service.
Emergency responseStart here if the situation is active rather than being documented after the fact.
Full vent rebuildWhat replacing a run actually involves, when the scope calls for one.
Standards & insuranceThe codes findings are measured against, and our own certificates on request.
The sooner someone photographs it, the more of it still exists.
Tell us what happened, whether anything has been moved or cleared, and who needs to receive the report. If the situation is still active, call the emergency line first — documentation is the second visit, not the first.
Claims documentation — FAQ
Will you deal with my insurance company for me?
No. We document what is physically there and we price the repair. Talking to a carrier about coverage, payment, or a disputed decision is a licensed activity in the form of a public adjuster, and it is not what we are. Our written scope goes to you, and you are free to send it to anyone you like — what the carrier does with it is between you and them.
Will the claim be covered?
We genuinely do not know, and anyone in our trade who tells you otherwise has not read your policy either. Coverage turns on the policy language, the cause, and the carrier's determination. What we can give you is a factual record of the condition of the system, which is useful regardless of how the coverage question lands.
There was a dryer fire. Can you tell the adjuster what caused it?
We can describe exactly what we observe — lint loading, a duct material that is not permitted, a run over the allowable developed length, a blocked or screened termination, a separated joint above a ceiling — and photograph all of it. An origin opinion is a different thing entirely, it belongs to a qualified fire investigator, and it carries evidentiary weight ours never would. Reaching for it would only undermine the documentation you called us to produce.
The adjuster wants a scope. What exactly will you send?
An itemized document: the condition as found with dated images, the measured airflow, the route and its code findings, and then the repair broken into individual lines with prices and clear exclusions. No lump sums, no bundled allowances. If a line is an estimate rather than a fixed price, it says so.
Can you make the estimate match the adjuster's number?
No. The scope describes the property; it does not get reverse-engineered from anybody's figure. If our number and the carrier's differ, our line items at least show what each element is and where the gap actually sits, and you take that up with them. The moment a scope starts moving to suit someone, it stops being evidence of anything.
What about my deductible?
It is yours, and we do not waive it, discount it, absorb it, or quietly inflate a line to cover it. That is not caution on our part — arrangements like that are a serious problem for the homeowner as well as the contractor, and we will not put a customer in that position.
How fast can you get out to document it?
Call the office and we will tell you honestly where the calendar is. For an active situation — smoke, an ongoing hazard, a system that cannot be used — start with our emergency line rather than a documentation booking, because the safety response and the paperwork are two different visits and the first one comes first.
Can a property manager or association order this for a building?
Yes, and the format scales — per unit rather than per property, with the same photographs and readings on every row. That runs through our multi-unit program rather than as individual visits.
Get it inspected. Get it in writing.
Flat fee confirmed when you book. Same-week scheduling. A pass/fail verdict within 48 hours.
24/7 Response
No airflow, overheating dryer, burning smell, or a vent you're not sure about? We answer 7 AM to midnight and the assessment ends in a written safe-to-use verdict — including a do-not-use notice when the evidence supports one. After-hours dispatch runs subject to crew availability.
Emergency line